Collected guides for business

Create new queues, add members, and configure call flows.

Here's how to transfer calls in Telia Smart Connect – using the app and softphone.

User guides, FAQs, and technical specifications for Smart Connect.

Manage availability status in Telia Smart Connect through the app or web interface.

Forward call flows to external numbers in Telia Smart Connect.

Protect your account with two-factor authentication. This guide shows you how to choose your authentication method in the web interface and app.

Manage audio devices and audio settings for Softphone in Telia Smart Connect.

Want more information about incoming calls? With push notifications in Smart Connect, you can see who is calling and where the call is coming from directly in the app.

Get started with your business phone system on desktop or mobile, whether you're an administrator or user.

Allow users to display the company's main number when making outgoing calls. This guide shows you how to enable a main number for caller ID display in the Telia Smart Connect web interface.

This guide explains how to create default call handling for users in Telia Smart Connect.

Allow callers to leave a message when no one is available to answer. This guide shows you how to configure queue settings and add voicemail to the call flow.

The Ask for Help feature lets you grant temporary and secure access to Smart Connect. It provides a convenient way to get quick assistance in the phone system without granting permanent permissions.

Audio files play an important role in Smart Connect by welcoming callers, guiding them through the call flow and providing information during the call.

Get started with the Snom D717 – installation, functions, and personal settings.

Site Environment Requirementst to run Telia Smart Connect on your corporate network.

Configure business hours in Telia Smart Connect to automatically control when your phone system is open or closed.

In Statistik Utökad, you create reports within different report groupings. All other functionality remains the same regardless of the grouping, and the content in this guide applies to all reports across all groupings.

This guide covers how to manage calls and configure personal settings in Softphone.

This guide explains how to create and manage meeting invitations in the Touchpoint Plus app.

This guide explains how to use and manage your contact list in the Touchpoint Plus app.

With the Touchpoint Plus app, you can easily transfer an active call to a colleague or contact in your phone book.

This guide explains how to choose which number is displayed for outgoing calls.

This guide explains how to manage your voicemail in Touchpoint Plus.

This guide will help you get started with the dashboard, a flexible tool for viewing key statistics and information in one place.

By adjusting your activity status and call forwarding, you can choose whether incoming calls should be redirected or met with a message when you're unavailable. This guide walks you through setting your availability in the Touchpoint Plus app.

This guide explains how to create a report in Statistik Bas.

Requirements for the site environment to run Telia Touchpoint Plus on your company network.

Softphone is an add-on for your Touchpoint plus phone system that lets you manage calls directly from your computer. With Softphone, you can switch freely between your computer and mobile depending on how your workday unfolds.

ConnectMe is an add-on for your Touchpoint Plus phone system that lets you manage calls directly in your browser.

This guide explains how to manage calls and configure phone system settings using number prefixes on your phone.

Here you'll find instructions on how to log in to the Web Directory as an administrator.

Set up call forwarding, update your availability status, or transfer incoming calls with the Touchpoint Plus app. This guide shows you how to get started quickly as a user. Follow our step-by-step instructions to manage your calls and settings directly from your mobile device.

This guide shows you how to get started with the Touchpoint Plus admin portal. As an administrator, you can efficiently manage users, call settings, and business communications from a single location.