Unfortunately, internet users sometimes experience unpleasant incidents. If you're affected, you can report violations online. You can also read more about the IPRED legislation.
If you experience something you believe is a violation that breaks both the law and internet etiquette, you can file a report. First, you need to identify which internet service provider to send the report to. You can find this through the IP address or hostname of the user.
The IP address or hostname can be found in email headers or in log files from firewalls or other security software. To find out who owns an IP number, visit:
www.ripe.net (Europe, Middle East, and parts of Africa)
www.arin.net (Americas, Caribbean, and parts of Africa)
www.apnic.net (Asia)
If the matter is criminal, report it to your nearest police station at www.polisen.se
Typically, you can report violations to the relevant internet service provider at abuse@domainname (for example, abuse@telia.com). If that doesn't work, try postmaster@domainname. It's important to include complete log files or email headers to trace the responsible party (who will receive a warning or be suspended). For serious offenses, you can also file a police report.
How do I report a violation?
You can report incidents such as mail bombing, spam, intrusions or intrusion attempts, or if you've discovered illegal material such as child pornography in discussion groups or on websites.
Send an email to abuse@telia.com with the following information:
Which IP address the report concerns
When did the incident occur? (date and time)
Brief description of what you want to report (Include supporting evidence such as email headers or firewall log files)
What happens after I file a report?
Telia's Abuse team will investigate your report and stop inappropriate use if it turns out that a Telia internet subscription was involved. Cases are handled in the order they're received, and we typically don't provide feedback on individual reports.
IPRED – legislation on illegal file sharing
IPRED is legislation that allows copyright holders who suspect illegal file sharing of content such as films or music to turn to the courts. The court can, under this law, require the operator to disclose information about who holds a specific internet subscription. Telia looks forward to a legal review of IPRED and the question of how personal privacy can still be protected. Telia has objected to IPRED disclosure requests in submissions to the court.
If the court, after an application and its own assessment, requires Telia to disclose information about who used a specific IP number, we are obligated to comply. However, we don't store IP numbers longer than we deem necessary to meet the requirements of our customers, operators, and the Swedish Post and Telecom Authority (PTS). In light of IPRED, we reviewed our retention periods and adjusted them to six months. While spam and viruses can often be investigated very quickly, without IP number storage it would be harder for us to investigate incidents such as attacks and phishing. These pose a threat not only to individual customers but also cause major disruptions to the network. In our review, we prioritized the security and safety of our customers.
Internet laws
Here you'll find the laws that apply on the internet (swedish links):
Telia blocks access to material depicting child sexual abuse
Telia has worked actively for many years to prevent access to material depicting child sexual abuse on the internet. As part of this work, Telia and other internet service providers have partnered with the Police, enabling Telia to block access to websites that, according to the Police, contain child pornography.
Blocking is automatically included as part of your broadband connection and mobile data subscription from Telia. In short, this means that when attempting to visit a blacklisted site, your browser will instead display a message stating that the site is blocked and where to go for more information.
If you have concerns about the filtering – for example, if you believe a site has been blocked in error – please contact us by email at abuse@telia.com. The list of blocked websites is maintained centrally by the Police and Interpol. Telia has no control over or insight into that process, but if you contact us, we'll reach out to those responsible for the block.
If you discover child pornography online or become aware of child sexual abuse, immediately contact the Police or report the incident through an anonymous hotline provided by the organization ECPAT: www.ecpat.se/hotline
Organizations and authorities working against child sexual abuse: