Flexible
Features can be added as your needs evolve.
Integrations
Works with systems like Microsoft 365 and offers open APIs.
Insights
Track queue times and call volume with a built-in real-time dashboard.
Larger organizations need a phone system that scales with your business. Smart Connect combines high availability with flexibility and easy administration. A unified platform where everyone works in the same environment – regardless of device or location.
For businesses with a high volume of customer interactions, visibility and control are essential. Smart Connect offers:
✔ Real-time dashboards with queue times, call volume, and service levels
✔ Historical data and reportsto optimize resource planning
✔ Full controlacross all teams and call groups
✔ The ability to act immediately during peak times and avoid bottlenecks
This creates a more predictable and professional customer experience, both internally and externally.
Large organizations often operate in complex IT environments, which is why your phone system needs to work smoothly with other platforms. Smart Connect offers:
✔ Microsoft 365 and Microsoft Teams integration for presence, calendar, and call handling
✔ Active Directory integration for automated user management and permissions
✔ Open APIs to connect your phone system with CRM, ticketing, and business intelligence tools (e.g. Power BI)
The result is efficient, automated communication that reduces the burden on IT and leadership.
Smart Connect is easy to use. It's saved us a significant amount of money. Tasks that used to take hours now take minutes.
Smart Connect makes it easy to run an efficient, consistent, and professional customer dialogue – whether your team is spread across multiple locations or organized into different departments. Gain better insight, control, and service. Smart Connect becomes the hub of your modern business communications.
For larger organizations, reliability is critical. Smart Connect delivers:
✔ Cloud-based infrastructure with high availability
✔ Consistent voice quality on Telia’s network
✔ Scalability to handle high call volumes
✔ A reliable platform for long-term communication needs
This makes Smart Connect a strong choice for business-critical communication in organizations with high customer contact volumes.
Large organizations need more than a technical platform – they need a reliable, structured process. Smart Connect provides:
✔ Guided onboarding with dedicated specialists
✔ Training for both users and administrators
✔ Ongoing support and continuous improvement
✔ Project-based approach for large-scale deployments
The result is a smooth transition and stable long-term management.
Customize your home screen
Log in and out of queues
Access your company directory
Manage availability and transfer calls
Available on desktop and mobile with the same features
Drag and drop to make quick changes
Visual call flow mapping
VIP call routing for key customers
Advanced menu options and queue settings
Switchboard for centralized management and oversight
Transfer active calls to available team members
Callback – allows customers to request a callback during long wait times
Send SMS to selected groups
Custom greetings, scheduling, and mobile voicemail
Advanced IVR (interactive voice response) and call flows
Historical call statistics, response times, and service levels
Access data through reports or directly in the dashboard
Measure, monitor, and manage communications
Customize panels for quick access to goals and KPIs
Real-time dashboard with queue times, call volume, and service levels
Want to book a demo or learn more about Smart Connect? Leave your details and we'll get in touch.
Smaller businesses typically have more straightforward needs and prioritize ease of use. Learn more about our phone systems designed for smaller teams.
From a fixed number to advanced communication capabilities – Telia offers phone systems for businesses of all sizes.