Telia Smart Connect: PBX for small businesses

Connect your company mobile numbers to a main business line
A local landline number for your entire company that can be displayed on your website and used for outbound business calls.

Business hours and call menus
Set when your company is available to receive calls. A custom voicemail greeting captures calls outside business hours. Streamline daily operations with call menus that route callers directly to the right team member or department.

Call queuing and forwarding
Simultaneous incoming calls are placed in a queue and connected in order, so no customer calls are missed. Customers can also request a callback instead of waiting on hold. Set your status to in a meeting, available, or on a call, or forward calls to a colleague when you need to focus elsewhere.

Give every employee a fixed number in addition to their mobile.

This setup includes everything from the option above, plus the ability for each employee to manage their own availability professionally.

Make a professional impression with a dedicated fixed number
Each employee gets their own local fixed number to use on business cards, in email signatures, on your website, and for outbound business calls – creating a professional, local presence.

Better work-life balance with two numbers
Employees can use one phone but choose which number to use for work and which for personal calls, giving them control over when they're reachable for work-related matters.

At Väddö Båtcenter, a small team of dedicated boat enthusiasts keeps things running. In addition to retail sales, the crew travels throughout Roslagen servicing boats. CEO Niklas Holmberg explains how Smart Connect has improved their communication:

“Smart Connect has made our workday much easier. We can seamlessly transfer calls between devices and make calls from our mobile phones using the company’s fixed number. No matter where we are, everyone has full access to all calls.”

According to Niklas, they no longer miss calls like they used to:

“We miss far fewer calls than before, and our customers notice the difference. We’ve stopped getting ‘constructive feedback’ about not answering the phone... The system gives a professional impression without feeling impersonal. Whenever we have questions, support is always quick and easy to work with.”

Forward calls
Set a schedule or update your availability when you’re busy focusing on your core business. Let Smart Connect route calls to an available colleague or take a message.

Use two numbers
With two numbers on your mobile, you have full control over your availability. Manage access and business hours with a company number. Stay reachable on your personal mobile number at all times.

Choose who can reach you
Add numbers so your family can always reach you and create a VIP list for your most important customers.

Local presence
Maximize your local presence and improve your reach with a local number that is displayed when you make outbound calls. You can also set up a welcome message when someone calls your main number before the call is routed, helping filter out incorrect calls.

The visual interface of the phone system provides a clear overview. Its intuitive design makes it easy for all employees to use. Simple yet powerful features optimize call flows for maximum efficiency and the best possible customer experience.

Telia Smart Connect is Sweden’s most widely used business phone system. More than 10,000 companies use it every day to streamline communication with customers and partners.

Sweden’s best mobile network* combined with a reliable cloud-based phone system gives you the right conditions for hassle-free communication. Join other businesses – avoid missed calls and never miss an opportunity. As an added bonus, you’ll get more mobile data or an extra data SIM (for up to 10 users) when you sign up for Smart Connect.

*Telia has Sweden’s best mobile network, according to umlaut’s 2025 test.