Support for Businesses

You can order e-invoicing directly through your company’s online bank. Currently, e-invoicing is only available for mobile services. For more information, see our guideOrder e-invoicing for businesses.

Keep in mind that e-invoicing and email invoicing are two different payment methods.

If you would like to receive your invoices by email, see our guideOrder email invoicing.

Start by restarting your router. This often fixes the issue and usually only takes a minute.

If that doesn't work, try resetting the router. Press and hold the reset button for about 30 seconds.

When the lights blink or go off briefly, the router has been reset. Wait 2–3 minutes for the router to restart.

Get help with your credit invoice using this form. You can apply the credit invoice to another unpaid invoice or request a payout.

Payouts are made to a bank giro, plusgiro, or bank account registered to the company named on the credit invoice.

If you have questions about payouts or how to use your credit invoice, contact our customer service and we'll be happy to help.

To transfer ownership of a subscription, you need to complete a transfer to the new user. Learn more about how to transfer ownership here.

You can find your PUK code on the plastic card your SIM card was attached to. If you no longer have the card, you can retrieve your PUK code inMyBusiness.

You can also get help retrieving your PUK code from ourcustomer service or at one of ourstoresusing BankID or a valid ID.

For iPhone users

To use BankID on a locked iPhone, restart your device and tap "Cancel" when prompted to enter your PIN code during startup. As long as your phone is connected to Wi‑Fi, you can use BankID as usual.

For Android users

On Android devices, the PIN code prompt cannot be dismissed. In this case, restart your phone without the SIM card (while connected to Wi‑Fi).

The server settings you need depend on which email protocol you choose. In this context, a protocol is a set of rules that defines how data is transferred between devices, email clients (such as Outlook or Apple Mail), and email servers.

The two most common email protocols in use today are POP3 and IMAP.We recommend using IMAP.

IMAP works like cloud storage for your email. Your messages are stored on the email server and can be accessed from any device. If you read an email on your phone, it will be marked as read on your computer as well, and vice versa. This is ideal if you want your messages synced across multiple devices.

POP3 is an older protocol and works more like a traditional mailbox. When you use POP3, your emails are downloaded to your device and removed from the server. This means that if you download and open a message on your computer, you won’t be able to access it from your phone later. This is useful if you only want your email on one device.

Incoming server
mailin.telia.com

Ports:POP3 – Port 995 (with SSL) or port 110 (without SSL)
IMAP – Port 993 (with SSL) or port 143 (without SSL)

Outgoing server
mailout.telia.com

Ports:Port 465 (with SSL and SMTP authentication)
Port 587 (without SSL and with SMTP authentication)