Service and repair for businesses

• If possible, restart the device first to see if that resolves the issue.

• Make sure your device's operating system or software is updated to the latest version. For instructions on checking and updating your phone's operating system, see our mobile guides.

• If you're having trouble charging your device, try using a different original charger to see if the problem persists.

• Check if your device manufacturer has a guide or support content that can help.

If your router is damaged and troubleshooting doesn't resolve the problem, it may need to be replaced. For help replacing your router, contact our customer service.

If you have insurance through Telia, you'll need to file an insurance claim before creating a service ticket. If you don't have insurance through Telia, skip this step and go directly to File a service request.

How to file an insurance claim

The process for filing an insurance claim depends on whether your company has a customer agreement with us.

• If your company doesn't have a customer agreement with us, find more information on how to file an insurance claim here:
  File an insurance claim

• If your company has a customer agreement with us, find more information on how to file an insurance claim here:
  File an insurance claim (Contract customer)

Once your insurance claim is filed, you'll receive a claim number that you'll need when filing a service request. You'll find all the information in the confirmation email you receive after the insurance claim is submitted.

Not sure if your company has a customer agreement with us? Contact your company's contract manager or your designated Telia sales representative.

If you have insurance with Telia, make sure you have the claim number you received when you filed your insurance claim ready before starting your service request.

Submit a service request here.

När du skickar in din enhet för reparation, tänk på att packa den ordentligt så att den inte skadas ytterligare under postgången. Skicka inte in enheter med svullet batteri, då dessa kan utgöra en brandrisk. Lämna istället in dessa enheter direkt till någon av våra butiker.

• Ta av mobilskal och skärmskydd.

• Plocka ut simkortet.

• Säkerhetskopiera och återställ enheten.

• Logga ut från Google-kontot om du har en Android, eller stäng av Hitta min iPhone om du har en iPhone.

• Stäng av funktionen för lösenord vid inloggning.

• Stäng av enheten.

• Om enheten är kopplad till ett MDM-system behöver detta hanteras för att vi ska kunna utföra service. Är du osäker på hur profilen ska hanteras på ditt företag, vänd dig till utpekad kontaktperson för vidare hjälp.

Tänk på att eventuell betalning för serviceärenden utanför garanti faktureras företaget om ni har ett kundavtal hos Telia.

Your device is now ready to be sent to us. Follow the instructions in the order confirmation we'll send via email or text. You can then track your case using the link included in the confirmation.

The warranty period for your product is listed on the packing slip included with your delivery. Your packing slip or receipt serves as proof of warranty. The warranty begins on the date you received the product and covers manufacturing defects verified by an authorized service center as warranty-eligible issues.

You can check the valid warranty period by entering your IMEI or serial number to view information about your specific product.

You can find Telia’s service and repair terms here.

Even if your warranty has expired, you can still send in your device for service. In such cases, or if the service is not covered by warranty, you will receive a quote from our service partner, which you can choose to accept or decline.

If you decline the quote and choose to have your device returned without repair, a diagnostic fee of SEK 239 (excl. VAT) will be charged to cover technician work and shipping.

If the service centre identifies a different issue than the one reported that can be easily resolved (for example, lint in the charging port or an operating system update), a diagnostic fee of SEK 239 (excl. VAT) will also be charged.

If no issue is found, your device will be returned at no cost, and no diagnostic fee will be charged. Telia recycles devices that are not returned. We provide a three-month warranty on all repairs and services.

If your new phone arrives damaged and you suspect it was damaged in transit, you need to report it to Telia within two days of receiving it. If you picked up the product from a collection point, notify them immediately. If there are no signs of transit damage, report the issue to Telia within seven days. After an approved inspection, a replacement product will be sent to you.

Yes, once you've submitted your request, we'll send you a confirmation with a link where you can track your repair.

Make sure that you have entered the correct IMEI or serial number for your product. If you still cannot find it, your company may have a specific service process in place.

Contact your company’s contract owner or your designated contact at Telia to find out how your product should be handled.

You don’t need to book an appointment to visit Telia Care and Repair, regardless of the device or issue.

If you're an Apple customer, you also have the option to book an appointment by logging in with your Apple ID at getsupport.apple.com or by calling 020-100 529.

Payment for on-site service is made by card or Swish. The option to pay by invoice is limited – contact your authorised signatory or your Telia contact for more information.

If you are in Stockholm, Gothenburg, Malmö, Örebro, Jönköping, or Sundsvall, you can get help directly at one of our stores.

Payment for on-site service is made by card or Swish. The option to pay by invoice is limited – contact your authorised signatory or your Telia contact for more information.