FAQ
Start by restarting your router. This often fixes the issue and usually only takes a minute.
If that doesn't work, try resetting the router. Press and hold the reset button for about 30 seconds.
When the lights blink or go off briefly, the router has been reset. Wait 2–3 minutes for the router to restart.
You can create a support ticket in MyBusiness. There, you can track the status of your case, add information at any time, and close it when it’s resolved.
Don’t have access to MyBusiness? You can also report an issue by contacting our customer service.
Start by restarting your phone. A simple restart often resolves most issues. You can also check our service status map to see if there’s an outage affecting your area.
If that doesn’t resolve the problem, check whether call blocking is enabled on your device or the recipient’s. This can include blocked numbers or “Do Not Disturb” settings.
If you want to report an issue, the easiest way is to create a support ticket in MyBusiness. There, you can track the status of your case, add information at any time, and close it when it’s resolved.
If you don’t have access to MyBusiness, you can report an issue by contacting our customer service.
Start by restarting your phone. A simple restart often resolves most issues. You can also check our service status page to make sure your service isn’t affected by an outage in your area.
Troubleshooting tips:
Check your data usage. If you’ve used more data than usual or it’s near the end of the month, you may have reached your limit. You can easily add more data.
Is mobile data enabled on your phone? See our mobile guides for instructions.
Are your data settings correct? Send an SMS to 4466 with the text "surf" to automatically configure the correct settings.
If you want to report an issue, the easiest way is to create a support ticket in MyBusiness. There, you can track the status of your case, add information at any time, and close it when it’s resolved.
If you don’t have access to MyBusiness, you can report an issue by contacting our customer service.
If you usually connect your device via Wi-Fi, it may be worth checking which frequency band you are using, whether your router is ideally positioned, and whether your setup supports a faster connection. See our Wi‑Fi guide for businesses for tips on how simple changes can improve your connection.
If your network is slow when using an Ethernet cable, the issue is usually somewhere between the router and your device. This could be a damaged cable or additional equipment such as a switch or firewall that is limiting the speed. Try bypassing these devices and run a speed test on Bredbandskollen while your device is connected directly to the router.
If you want to report an issue, the easiest way is to create a support ticket in MyBusiness. There, you can track the status of your case, add information at any time, and close it when it’s resolved.
If you don’t have access to MyBusiness, you can report an issue by contacting our customer service.
Start by checking that your payment terminal is properly connected and connected to a working network. Sometimes a simple restart of both the router and the payment terminal can resolve the issue and only takes a minute.
Some payment terminals require specific ports to be opened on the router to allow the traffic needed to process transactions. You can find out which ports need to be opened by contacting your payment terminal provider. See our guide Port forwarding for instructions on how to do this yourself.
Need help? Let our IT support open the required ports on your router for you.
