Cancellation and changes

To cancel a business subscription, you'll need to contact our customer service. This is because canceling one subscription may affect other services you have with us. We'll help you avoid any potential issues before we close your subscription.

Don't have time to call? Submit a request in MyBusiness and we'll assist you online.

To transfer your existing services to your new address, please contact our customer service. We'll review what's available at your new location and make sure the transfer goes smoothly.

Also remember to update your billing address when you move. You can change it yourself through MyBusiness.

If your service has a contract term, we'll need to issue a final invoice first. After that, contact your new provider and they'll send us a request to transfer the service. You can check your contract term by logging in to MyBusiness.

If you're not under contract, simply contact your new provider. When they submit the transfer request, your service with us will be automatically terminated.

This depends on when you requested the cancellation.

When you cancel a service, it ends three months from the date you contacted us. Until then, invoices will be issued as usual, as fixed fees are billed in advance. The final invoice is issued once the subscription is closed.

Any overpayment or underpayment is adjusted on the final invoice. Please pay the invoice you've received – any adjustments will be reflected on your final invoice.

You can upgrade your business subscription directly in MyBusiness.
Here's how:

1. Log in to MyBusiness.

2. Go to My services.

3. Select the subscription you want to upgrade.

4. Click Manage subscription.

5. Choose your preferred subscription type.

6. Click Save changes.

7. Done!

If you're unable to log in to MyBusiness, you can always contact our customer service. We'll review the options available for your subscription and make sure you get the right plan for your needs.

To grant someone power of attorney, a power of attorney agreement must be completed and submitted to us at the address provided on the form.

Power of attorney can only be granted by the legal or natural person who owns the subscription, or by an authorized signatory. If the company requires joint signatory authority, all authorized signatories must sign.

You can find the power of attorney form here.