Support for mobile services

You can find your PUK code on the plastic card your SIM card was attached to. If you no longer have the card, you can retrieve your PUK code inMyBusiness.

You can also get help retrieving your PUK code from ourcustomer service or at one of ourstoresusing BankID or a valid ID.

For iPhone users

To use BankID on a locked iPhone, restart your device and tap "Cancel" when prompted to enter your PIN code during startup. As long as your phone is connected to Wi‑Fi, you can use BankID as usual.

For Android users

On Android devices, the PIN code prompt cannot be dismissed. In this case, restart your phone without the SIM card (while connected to Wi‑Fi).

You can order Watch Connection in two ways, depending on whether your company has a business agreement with us.

Apple Watch

Activate eSIM on Apple Watch

Google Pixel Watch

Activate eSIM on Google Pixel Watch

Samsung Galaxy Watch

Activate eSIM on Samsung Galaxy Watch

Not sure which option applies to your subscription?Contact our customer serviceand we’ll help you choose the right option.

Data usage within the EU/EEA works the same as in Sweden, with a monthly limit of 100 GB. If you want to continue browsing after reaching 100 GB, you can do so at a variable rate. You’ll receive an SMS with instructions on how to continue.

Mobile broadband only works if your subscription includes roaming. The limit for mobile broadband is 20 GB per month. This means that subscriptions with higher data allowances can use up to 20 GB when roaming within the EU/EEA, while subscriptions with lower data allowances can use their full allowance. Once you reach the limit, you’ll receive an SMS with instructions on how to continue at a variable rate.

If you run out of data, some subscriptions can be topped up until you reach the limit. Once the 100 GB or 20 GB limit is reached, you can continue using data at a regulated rate of SEK 10 per GB.

Within the Nordic and Baltic countries (Denmark, Finland, Norway, Estonia, Latvia, and Lithuania) you can use your full data allowance.

For mobile broadband subscriptions purchased after June 15, 2017, data can only be used in Sweden (individual agreements may vary). Contact your designated service desk or our customer service to find out what applies to your subscription.

Learn more about the cost of using data abroad.

You’ll find your PIN code on the plastic card your SIM card was attached to when you received it. If you’ve changed the PIN from the original, we can no longer retrieve the new code.

To reset your PIN, you need to unlock your SIM card using your PUK code and then choose a new PIN:

1. Enter the wrong PIN three times, unless you've already reached the step where your phone asks for the PUK code.

2. Your phone will then prompt you for your PUK code.

3. Enter the PUK code and choose a new PIN.

   • Need help finding your PUK code?
     How to find your PUK code.

Find the correct data and MMS settings (APN) for your phone below:

• Set up APN on your iPhone

• Set up APN on your Android

The easiest way to set up call forwarding is directly in your phone’s settings.You can also set up call forwarding by dialing **21* [area code + phone number] # and pressing the call button.

If you want to set up call forwarding for situations such as when your line is busy, follow the instructions in our guide for call forwarding.