Go to page content

Call forwarding

Call forwarding lets you redirect incoming calls to another number or your voicemail when you're unable to answer. This guide explains how to activate and manage call forwarding on your phone.

Immediate call forwarding

To another number

  1. Dial *21* [area code + phone number] #.

  2. Press the Call button.

Example: *21*46701234567# and press Call.

To Voicemail

  1. Dial *21*0673 [area code + phone number] #.

  2. Press the Call button.

Example: *21*0673701234567# and press Call.

Call forwarding when unanswered

To another number

  • Dial *61* [area code + phone number] #.

  • Press the Call button.

Example: *61*46701234567# and press Call.

To Voicemail

If you've enabled Voicemail, calls will be forwarded to it after 6 rings (30 seconds). For more information about activating voicemail, see the guideVoicemail.

Note:You can't change the time or number of rings before a call is forwarded.

Call forwarding when busy

To another number

  1. Dial *67* [area code + phone number] #.

  2. Press the Call button.

Example: *67*46701234567# and press Call.

To Voicemail

  1. Dial *67*0673 [area code + phone number] #.

  2. Press the Call button.

Example: *67*0673701234567# and press Call.

Call forwarding when your phone is switched off or out of coverage

To another number

  1. Dial *62* [area code + phone number] #.

  2. Press the Call button.

Example: *62*46701234567# and press Call.

To Voicemail

If you've enabled Voicemail, calls will be forwarded to it when your phone is switched off or out of coverage. For more information about activating voicemail, see the guide Voicemail.

Disable call forwarding

Immediate call forwarding

  1. Dial #21#.

  2. Press Call.

If unanswered

  1. Dial #61#.

  2. Press Call.

When busy

  1. Dial #67#.

  2. Press Call.

When your phone is off or out of coverage

  1. Dial #62#.

  2. Press Call.

All call forwarding

  1. Dial #002#.

  2. Press Call.

Prefer to talk to us?

If you can’t find what you’re looking for, feel free to give us a call. We’re here to answer your questions Monday to Friday, 08:00–18:00.

90 400
From abroad: +46 771 99 04 00