PBX features without a smartphone – Touchpoint Plus

When making outgoing calls, you need to enter the full phone number including the area code. For international calls, dial 00 before the country code.

You can also use short codes to call within your organization if the feature is enabled in your phone system. Check with your phone system administrator to confirm.

Transfer an active call to your mobile: 987

Enable call forwarding: 987 (followed by the number you want to forward to, including area code)

Disable call forwarding: 980

Direct transfer: Dial 9830 followed by the number you want to transfer the call to.

Supervised transfer: Dial 9832 followed by the number you want to transfer the call to.

With a direct transfer, the call is immediately transferred to the recipient and your call ends.

With a supervised transfer, you can speak with the recipient before transferring the call. The transfer completes when you end your call.

Tip!To make call transfers easier, save a phone number as a secondary number on a contact with the transfer prefix included in your address book.
Alternatively, save the number with the transfer prefix as a separate contact.
The number should be formatted as prefix + number.

To access your voicemail, listen to messages, or record a personal greeting, dial 989.

Main Menu

• Listen to messages: Press 2

• Listen to greeting message: Press 4

• Record greeting message: Press 5

• Delete greeting message: Press 6

• Exit: Press *

• Repeat menu: Press 0

While a Message is Playing

• Previous message: Press 1

• Replay message: Press 2

• Next message: Press 3

• Delete message: Press 7

• Exit: Press *

• Return to main menu: Press 0

You can manage your availability in the phone system by setting a status. This lets incoming callers know whether you're busy, at lunch, or on vacation.

Available: 9831

Busy: 9832

Lunch: 9833

In a meeting: 9834

Away: 9835

On vacation: 9836

To deactivate a status, set yourself as available again.

Choose which number you want to display when making outgoing calls.
This setting remains active until you change it.

Note: These prefixes only work if your phone system is configured with role-based caller ID. Check with your phone system administrator to confirm.

Mobile number: 9841

Fixed number: 9842

PBX number: 9843

Hidden number: 9844

Change for a single call

Mobile number: 9841 + phone number

Fixed number: 9842 + phone number

PBX number: 9843 + phone number

Hidden caller ID: 9844 + phone number

If you're a member of one or more ACD groups, you can control when you're available to receive calls. Contact a phone system administrator for your ACD group numbers.

Log in: 981 + ACD group number

Log out: 982 + ACD group number