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Activity and Presence – Telia Touchpoint Plus

By adjusting your activity status and call forwarding, you can choose whether incoming calls should be redirected or met with a message when you're unavailable. This guide walks you through setting your availability in the Touchpoint Plus app.

Select activity and set call handling rules

Select an activity

  1. Open the Touchpoint Plus app on your phone.

  2. Go to Jag-vyn by swiping from right to left on the display.

  3. Tap the current activity under AKTIVITET.

  4. Select the activity you want.

  5. Done! Your selected activity is now active.

Set rules for an activity

  1. Tap the three dots to the right of your current activity in Jag-vyn.

  2. On the new page, you'll find three rules you can configure for the selected activity:

    • Availability: Choose whether you want to be available during the selected activity status. If enabled, your selected activity status is displayed, but you remain available for incoming calls.

    • End time: Set when you want the activity to expire. When the end time is reached, you automatically return to the default status.

    • Call forwarding during activity: Choose what happens to calls while your selected activity is active:

      • Standardvidarekoppling: Calls are forwarded according to the forwarding rule previously created for the activity. You can set this under VIDAREKOPPLING in an earlier step (Jag-vyn).

      • Använd inte vidarekoppling: Calls are not forwarded. Callers will hear a message informing them of your current activity status.

      • Ange annan vidarekoppling: Enter a number where you want calls forwarded while your selected activity status is active.

  3. Once you've set the rules for your selected activity, tap the checkmark icon at the top right to save.

Done! Your selected activity is now enabled.

Schedule activity

To schedule an upcoming or recurring activity status, use Future Presence in the app.

  1. Open the Touchpoint Plus app on your phone.

  2. Open the Main Menu by swiping from left to right on the screen.

  3. Select Framtida närvaro.

  4. Tap the plus icon in the top right corner.

  5. Configure the settings for the time period:

    • Namn: Name the upcoming or recurring activity.

    • Aktivitet: Select which activity status should apply during the period.

    • Roll: Choose which number should be displayed for outgoing calls during the period.

    • Notering: Add a note for the period (optional).

    • Från: Select when the activity should start.

    • Till: Select when the activity should end.

    • Tidzon: Choose which time zone the activity should follow.

    • Upprepa: Select whether you want the activity to recur.

  6. Once you've configured the settings for the selected time period, tap the checkmark icon in the top right corner to save.

Done! The activity period is now scheduled.

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