Block SIM card and device

1. Log in to MyBusiness.

2. Go to the My Services tab.

3. Select the subscription you want to block the SIM card for – either directly from the list or by searching for the phone number.

4. Click Manage subscription.

5. Click Block or unlock SIM card.

6. Select Block SIM card.

Done! Your SIM card is now blocked.

If you don't have access to MyBusiness, you can still block your SIM card. Visit one of our stores with valid ID or contact our customer service, and we'll help you block your SIM card.

You can block your device by contacting our customer service or visiting one of our stores. To block the device, we'll need the following information:

• IMEI number(if you've lost your device, you can find the IMEI number on the device packaging)

• Police report number

• Name and identity number

• Email address