Telia Workflow
Smart, automated communication tools that connect people, systems, and events – for faster, more reliable, and efficient communication.
Complete communications system
Connect multiple systems and services.
Build custom communication flows
Integrate and automate with your existing systems.
Communication for your entire business
From incident management to internal workflows.
Strengthen communication across your business
Telia Workflow automates notifications, alerts, and outbound communications directly from your existing systems. Connect your phone system, Touchpoint Plus, CRM, or case management platform to ensure the right person receives the right information at the right time. You'll reduce manual tasks, eliminate unnecessary errors, and strengthen communication across your organization.
The platform works equally well for small businesses and global enterprises – what matters is that you can easily manage and control your communication workflows. When processes become unnecessarily complex or information gets stuck between departments, it impacts both efficiency and customer experience. Telia Workflow makes communication simple, scalable, and accessible to everyone in your organization.
Curious about Telia Workflow? Book a demo.
Get in touch to book a demo and explore the right options for your business.
Build custom flows. No coding required
With Telia Workflow, you can build communication flows directly in the tool. There's no coding or technical knowledge required. Create campaigns in just a few clicks using a clear interface that makes it easy to connect events, set up triggers, and manage the entire flow. You don't need a technical background to get started. Everything is intuitive and designed to save time while giving you full control over your communications. Automate, customize, and reach the right people at the right time – efficiently and without complexity.
Fast communication on the go
When an emergency strikes, you need to reach the right people fast. With Telia Workflow, you can quickly assemble your team, send critical updates, and keep everyone informed directly on their mobile devices. Whether it's a service outage or an unexpected incident, you can respond immediately. Save time, reduce stress, and ensure everyone stays in the loop – exactly when it matters most.
Calls, messages, and meetings in one system
Telia Workflow gives you a streamlined experience that works with services like Touchpoint Plus and other phone systems. Everything is integrated so you can manage calls, messages, and meetings in one place. No need to jump between apps – you get a complete communication system that works right out of the box.
Here's what you get with Telia Workflow
Smooth integration for efficient communication
A streamlined platform that improves everything from incident management to internal workflows. Telia Workflow easily integrates your communication with systems like Touchpoint Plus, phone systems, CRM, and case management tools.
Secure and reliable communication
Automated notifications, alerts, and information flows directly from your existing systems reduce the risk of errors, strengthen information security, and create more reliable processes across your organization.
Communication system features
Automated messages
Send automated messages via SMS, email, and voice.
Trigger communication
Trigger communication from other systems.
Response options and confirmations
Add response options and confirmations.
Ready-made templates
Use pre-built templates for different scenarios.
Connect to phone systems
Connect to Touchpoint Plus and other phone systems.
Smart call flows
Create workflows with logic like if/then, delays, and dependencies.
Send to selected recipients
Send to selected recipients or groups.
Real-time communication
Track communication in real time
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