Telia SMS Direct

SMS Direct centralizes all your business SMS communication in one place. Send and receive bulk messages directly from the web – fast, efficient, and with complete control. The service makes it easy to manage incoming messages, send emails as SMS, and create workflows that align with your processes.

Whether you run a small business reaching individual customers or represent a global brand with extensive communication needs, you get a platform that's simple, scalable, and accessible wherever you are.

SMS remains one of the most direct and reliable ways to reach people. Nearly every mobile device can receive text messages, and open rates are high. With an SMS API, your existing business systems can communicate via text with customers and employees worldwide. Send one-time passwords, booking confirmations, reminders, delivery updates, or case notifications – quickly and securely. Because it's an API, it connects directly to your existing systems like CRM, booking platforms, logistics tools, or customer service software.

You don't need to introduce new tools. Uou use what you already have, now with SMS capability. For every message sent, you receive a delivery report showing whether it was delivered or if the recipient couldn't be reached. Want to receive replies via SMS as well? The API handles responses and routes them directly into your case, survey, or campaign.

Sometimes automated messages aren't enough. When something unexpected happens, or when you need to share information that really matters – you need flexibility in your communication.

With SMS Composer, you can quickly send and receive bulk SMS directly from the web. Communicate with customers, public agencies, or partners and give them relevant information when they need it most. Whether you need to inform about avalanches, service disruptions, confirm bookings, or launch new campaigns, you can tailor messages to each recipient's needs. SMS Composer is effective in any situation, especially when it counts.

Sometimes you need to listen and respond – whether you're running customer surveys, managing event registrations, or sending booking confirmations. With SMS Inbox, you can enable simple and secure two-way communication directly from your messages. All replies arrive in the tool, where you can read everything in plain text and chat via SMS. Ask follow-up questions, request additional information, and provide personalized responses. It makes communication more relevant, engaging, and effective. For you and for the recipient.

With Telia RCS Business Messaging, customer communication becomes more visual and more intelligent. Your text messages are framed by your company's colors, logo, and verified contact details, so recipients instantly recognize the sender. Thanks to Telia's Verified Sender, your company name and icon appear instead of an anonymous number, and all communication is encrypted end-to-end for maximum security. Recipients don't need to download an app – RCS messages arrive directly in the same inbox as regular text messages.

Beyond visual branding, messages can be transformed into interactive experiences with features typically found only in apps: images, videos, audio clips, product carousels, and buttons that make it easy to take action directly within the message. The next generation of text messaging is a secure, visual, and engaging way to reach your customers, right in their messaging app.