What does a missed call cost you?
ACE Contact Center Integration
Private cloud service
Works across devices
Struggling to keep up with everything?
You walk out of a meeting feeling good – the conversation went well, the room had great energy, and it could be the start of something great. Then you check your phone and see several missed calls from people left wondering: Why didn't you answer? When will they be able to reach you? And what about that deal, a planned job, or that conversation?
Missed calls mean missed customer connections – and potentially lost business.
Available wherever you are
Work from anywhere. Your team doesn’t need to be in the same office – or even the same continent – so your team and your customers feel as connected as if you were sitting side by side.
With a cloud-based phone system tailored to your business needs, you get the simplicity and flexibility to focus on what matters – closing deals, hiring top talent, and growing your business.
Advanced solutions should be easy to use
Telia delivers reliable coverage, fast speeds, and high security. Get more from your business subscription with Touchpoint Plus – packed with features that make customer interactions easier than ever. Manage your Touchpoint Plus directly from your mobile or any other device. Whether you're at the office or on the go, you stay in full control.
Multiple packages and add-on features make it easy to choose a solution that fits your needs.
Core features of Touchpoint Plus
Company directory
Helps you reach your team via mobile, computer, or tablet, with the ability to search by name or skill.
Mobile app
Manage presence status, call groups, call transfers, and more – right in the app.
Unlimited internal calls
Calls between your users are free within Sweden.
Överflyttning av samtal
With the mobile app, anyone can easily transfer an active call to an available colleague.
Voicemail
Included for all users and call groups. Easily view and listen to recordings via the app. Notifications can be sent by SMS.
Admin portal
Manage business hours, welcome messages, call groups, and more from the admin portal.
Additional features in Touchpoint Plus
Receptionist service or Telia Answering Service
Answer calls directly in the app and transfer them yourself, or choose Telia’s answering service. With the answering service, our operators answer your calls and route them to the right person.
Integration
Integrate easily with Active Directory, calendar systems, Microsoft Teams, web APIs, and more.
Call recording
Choose whether to record inbound and outbound calls for users. Calls can also be archived.
Samtalsstatistik
Samtalsstatistik för svarsgrupper och användare. Kan presenteras i grafer eller tabeller och kan även exporteras. Vid behov finns ytterligare tilläggstjänst för utökad samtalsstatistik.
Conference
Enables everyone to easily schedule phone meetings directly in the Touchpoint app.
Call groups
With call groups, you can easily monitor how many agents are logged in and route incoming calls to departments instead of individuals.
Want to learn more about Telia Touchpoint Plus?
Talk to an advisor today.