Missed calls. That’s not Telia.
Work from anywhere
Cloud-based phone system connecting customers, colleagues and partners anywhere.
”Drag and drop”
Easy-to-use interface. Customize it using drag and drop.
Scales with your business
Features can be added as your business needs evolve.
Easy-to-use cloud-based business phone system
Telia Smart Connect brings together the best of both worlds. It’s a powerful phone system packed with all the functionality your business needs – yet it’s anything but complicated. The user-friendly interface makes it easy for everyone in the company to get started and use the phone system.
Communicate, coordinate, and collaborate more effectively while improving the customer experience. Optimize call handling with dynamic call flows, show colleague availability, and get real-time feedback.
Smart Connect replaces Telia’s previous phone system, Touchpoint. If you liked Touchpoint, you’ll love Smart Connect. With the right phone system, you can focus on what matters and free up time for other tasks.
Level up your communications
We’re confident that Telia Smart Connect will improve how you communicate with your customers. But don’t just take our word for it. Try a demo and let our experts show you how it works.
A complete phone system
Struggling to handle as many customer calls as you’d like? With Telia Smart Connect, you can avoid missed opportunities.
Call groups let you share responsibility for answering calls across multiple people. During peak times, you can also return customer calls with the Call Back feature. A built-in voicemail system also captures calls outside business hours.
Do your employees split their time between production and customer contact? Finding it hard to balance both? Smart Connect lets you be available when it suits you. Easily redirect calls to colleagues when you need to focus on core operations and don’t have time to take calls.
Easy, flexible, and scalable
The intuitive interface makes the phone system easy for anyone to use – regardless of technical expertise. With drag-and-drop administration, all calls are routed to the right expertise at the right time. Simple yet powerful features help you optimize and fine-tune call flows for the best possible customer experience.
The phone system’s visual admin tool provides a clear overview, and changes are easy to make on your own. Edit existing queues and create new ones. Manage business hours, holidays, IVR menu options, and audio files directly in the interface. KPI alerts are another practical feature that helps you keep track of business performance.
Functionality can be added as you get more familiar with the system. It’s also easy to grant and manage access to advanced queue settings, SMS center, integrations, call tags, and global shared contacts, to name a few.
Analytics for all communication
Detailed analytics give your business a clearer view of all incoming calls. Telia Smart Connect includes a clear analytics module with easy-to-read dashboards and reports that help you measure, monitor, and manage communication.
Track the number of missed calls and average answer time. View queue metrics, logged-in employees, and service levels. A detailed call log shows every stage of each call, with metrics updated in real time. Use the data to work more data-driven and adjust call flows with easy drag-and-drop.
Customize the phone system’s dashboards for quick access to KPIs and tailored reports. Scheduling recurring reports is just as easy.
Features for better communication
App for mobile and desktop
Customize your home screen
Log in and out of queues
Access your company directory
Manage availability and transfer calls
Available on desktop and mobile with the same features
Call flows
Drag and drop to make quick changes
Visual call flow mapping
VIP call routing for key customers
Advanced menu options and queue settings
Switchboard for centralized management and oversight
Call and queue management
Transfer active calls to available team members
Callback – allows customers to request a callback during long wait times
Send SMS to selected groups
Custom greetings, scheduling, and mobile voicemail
Advanced IVR (interactive voice response) and call flows
Statistics and data
Historical call statistics, response times, and service levels
Access data through reports or directly in the dashboard
Measure, monitor, and manage communications
Customize panels for quick access to goals and KPIs
Real-time dashboard with queue times, call volume, and service levels
Smart Connect is easy to use. It's saved us a significant amount of money. Tasks that used to take hours now take minutes.
Talk to our experts
Want to book a demo or learn more about Smart Connect? Leave your details and we'll get in touch.
Telia’s mobile plans for businesses give you superfast 5G coverage almost everywhere. Unlimited calls and texts are always included. From SEK 329/month. Right now: Save SEK 150/month on unlimited data.