Telia Teams Operator Connect

Operator Connect is a partnership between Telia and Microsoft that lets you manage and use phone numbers directly within Teams.

Telia's fixed and mobile numbers can be easily configured for users, devices, and other telephony features in Microsoft's admin tools. Users can see directly in Teams when colleagues are busy on a regular phone call.

Telia is the only operator in the Nordic region to offer Teams Phone Mobile, providing full integration of your company's mobile subscriptions with Microsoft Teams. Teams Phone enables users make and receive external calls from their computers or mobile phones, allowing flexible work from the office, home, or on the go. This integration supports Teams across computers and mobile devices, as well as certified desk phones, phone systems, and contact center applications – complementing or replacing existing telephony setups. Everything is managed within Microsoft Teams Admin Center, directly integrated with Telia's core network, with no need for separate UC or PBX systems. This reduces administrative overhead, lowers costs, and provides a future-proof platform that improves productivity and collaboration.

To enable external calling in Microsoft Teams Phone with a phone number, it must be integrated via another UC system or connected directly to the PSTN (Public Switched Telephone Network).

Telia Teams Operator Connect provides direct PSTN integration through IP peering between Telia and Microsoft’s cloud. This ensures QoS, SLA, and carrier-grade voice quality for Microsoft Teams.

Teams Phone is included with the Microsoft 365 E5 license and can be added to Microsoft 365 E3 or Microsoft 365 Business.

We’ll help you get started with your phone numbers, which you can then easily assign to the right people and manage yourself.