ACE Spotlight: AI and Customer Experience #1

Mar 24, 2026, 07.30–08.00, Online

Stop hoping for AI miracles – it's your data that does the work. In the premiere episode of ACE Spotlight, host Bernhard Ödin kicks off the series with a focus on AI and customer experience.

Two women and one man providing customer support at a computer.

We're joined by Amanda Hansson, AI expert at Telia, who shares what it takes to create content that serves as a strong and reliable foundation for generative AI bots. You'll get practical, actionable advice on how to ensure your AI assistant can support customers 24/7 with high quality, relevance, and a level of service that truly makes a difference.

Speakers:

Bernhard Ödin and Amanda Hansson

Date: Tuesday, March 24
Time: 8:30–9:00 AM

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