Rikshem saves energy and boosts tenant satisfaction with smart property technology
Telia Smart Building, Telia's connected property management platform with indoor climate monitoring, has become an integral part of Rikshem's operations. It enables more efficient and sustainable property management – and happier tenants.
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Multiple benefits from indoor climate monitoring
Rikshem, one of Sweden's largest property owners, partnered with Telia in 2019 to begin connecting and digitalizing its 500 properties and 30, 000 apartments across Sweden. After connecting all properties to Telia's open fiber network and securing their property IT infrastructure, Rikshem has gradually implemented IoT services from Telia Smart Building to monitor and optimize property operations.
Today, 23, 000 apartments are connected and collecting data. This enables Rikshem's property managers and technicians to work more efficiently and proactively in their daily operations.
Indoor Climate Monitoring is one of the digital services Rikshem now uses. Each apartment has a sensor that measures temperature and humidity. Sensor data is sent to Telia's IoT platform so Rikshem can monitor it in real time and analyze trends over time to be more proactive with maintenance and interventions.
By monitoring indoor climate, we can identify and adjust deviations before they become problems, and we've saved significant energy by fine-tuning the temperature in our properties.
Better customer service and higher satisfaction
Rikshem’s customer service team also has access to Telia’s IoT platform. Like many other property owners, Rikshem regularly receives calls from tenants about indoor temperatures. Now, customer service representatives can work more easily and efficiently because they have immediate access to temperature and humidity data in the platform.
Since we started measuring the indoor climate, our customer service team has experienced a reduction in the number of calls related to indoor climate issues. In addition, our tenant survey shows a five percent increase in satisfaction with indoor temperatures during both winter and summer, which can partly be linked to the monitoring. This is a very positive result, as customer satisfaction is a top priority for us
Five benefits of Telia Smart Building for Rikshem
All indoor climate data from the properties is collected in a single IoT platform, enabling more efficient and proactive operations.
Reduced energy consumption and costs, along with lower carbon emissions.
Higher tenant satisfaction thanks to a more comfortable indoor climate and improved customer service.
A secure and reliable solution that provides full control over property data.
The ability to integrate additional digital tools through open APIs.